Return Policies

Our goal is to provide quality products, efficient delivery, and speedy customer service to all of our customers. Whether your needs are retail, wholesale, premium, or fund-raising, we want you to be satisfied and enjoy your experience with Holy Land Gifts. We have over 20 years of experience in fulfilling customer orders!

Products:

We try to have products match our graphics as closely as possible. However, many products are hand-crafted. The artistic variations in the products are part of their charm. Many products are organic in nature (such as shofars) and each piece is different.

Pricing for Retail Customers:

The prices listed are retail prices. We make every effort to bring you the best possible prices while seeing that our vendors receive fair compensation for their work. Prices may change without notice. 

Pricing for Wholesale, Premium, and Fundraising:

View wholesale requirements

 

    Customer Service:

    If you have any issues with your order, please email us at support@holylandgifts.net with your order number, a brief description of the issue, and photos if possible. Our team will review your request and provide you with return instructions. The office does not accept unauthorized returns.

    Shipping/Handling:

    Orders are shipped from our warehouse outside Dallas. All products are shipped FedEx Ground and have a tracking number. Orders typically arrive 7-10 business days after the order has been placed. FedEx does not deliver to Post Office boxes. 

    Drop shipping is available for a $5.00 charge. There is a $5.00 shipping and handling fee per order. 

    We make every effort to ship complete orders. If a product is delayed, we will ship a partial order, and then follow-up with the shipment of the backorder.

    Retail customers will be charged shipping only on their initial partial order.

    Policies and procedures are subject to change.